Conditions d’utilisation

Terms of Service

Effective Date: September 16, 2024

Welcome to Art of Orient. By accessing or using our website (https://www.artoforient.com), you agree to be bound by these Terms of Service. Please read these terms carefully before using our site or purchasing our products.

1. General Information

Art of Orient, located at Olmazor tumani, Zarqaynar 103, Tashkent, 100174, Uzbekistan, operates this website. For any inquiries, you may contact us at:

2. Products and Services

We offer a variety of products, including Uzbek national clothes, souvenirs, jewelry boxes, plates, paintings, decorative fruits, dishes, hats, book holders, bags, and souvenir knives. Our products are available for purchase worldwide. For custom products or services, please contact us via email.

3. Ordering and Payment

  • Accepted Payment Methods: Credit card only.
  • Currency: All transactions are conducted in USD.
  • Order Process: Orders are processed in the following steps: Checkout, Payment Processing, Order Acknowledgement, Inventory Check, Picking and Packing, Shipping Arranged, Delivery to Customer, Receipt of Goods, and Feedback and Support (Returns and Refunds if necessary).
  • Order Changes/Cancellations: Customers must notify us of any changes or cancellations on the same day the order is placed.

4. Shipping and Delivery

  • Shipping Methods and Carriers: We use Uzbekistan Pochta, DHL, and FedEx.
  • Shipping Costs: Calculated at checkout.
  • Delivery Timeframes: Delivery time depends on the shipping method chosen but will not exceed 30 days.
  • International Shipping: We offer shipping worldwide.

5. Returns, Refunds, and Exchanges

  • Return Window: Customers must contact us on the same day they receive the product. The item must be shipped back within 5 days.
  • Return Conditions: Products must be in unused condition.
  • Refund Policy: We offer a partial refund for returned items.
  • Return Shipping Costs: The customer is responsible for return shipping costs.

6. User Accounts

  • Account Creation: Account creation is not necessary to make a purchase.
  • Account Responsibilities: We ensure the privacy of our users and do not share user information with unauthorized parties.
  • Termination of Accounts: We reserve the right to terminate accounts if fraudulent activities are detected.

7. User Conduct

  • Prohibited Activities: Users are prohibited from using the site for illegal purposes.
  • Content Ownership: Content generated by customers, such as reviews or user-generated content, belongs to the customers.

8. Intellectual Property

  • Ownership of Content: All content on the site is owned by Art of Orient.
  • Use of Content: No content may be copied or reproduced without our permission.

9. Liability and Disclaimers

  • Limitation of Liability: To the maximum extent permitted by law, Art of Orient shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products, even if we have been advised of the possibility of such damages. This includes damages for loss of profits, goodwill, use, data, or other intangible losses.
  • Warranty Disclaimer: All products are sold "as is" and "as available" without any warranties, express or implied. We do not guarantee the quality, suitability, durability, or fitness for a particular purpose of our products. By purchasing from us, you agree that you are buying souvenirs that may vary in appearance, size, and quality due to their handcrafted nature or natural materials.
  • Product Use and Safety: We are not responsible for any injuries, damages, or losses resulting from improper use or mishandling of our products. Some products may not be suitable for young children or pets and may contain small parts or materials that pose a choking hazard or other risks. Please use all products responsibly.

10. Governing Law

  • Jurisdiction: These Terms of Service and any related agreements shall be governed by the laws of Uzbekistan. Any disputes arising from these Terms or your use of our products shall be subject to the exclusive jurisdiction of the courts located in Tashkent, Uzbekistan.
  • Dispute Resolution: Disputes, claims, or controversies related to these Terms of Service shall be resolved through final and binding arbitration under the rules of the Tashkent International Arbitration Centre (TIAC). If not resolved through arbitration, disputes may be resolved by litigation in the courts of Tashkent, Uzbekistan. Each party shall bear its own costs and expenses of such arbitration or litigation.

11. Changes to Terms

  • Notification of Changes: We will notify users of any changes to these Terms of Service by email.

12. Miscellaneous

  • Third-Party Links: Our website may contain links to third-party websites or services not owned or controlled by Art of Orient. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. By using these links, you agree that Art of Orient shall not be liable for any damages or losses related to your use of or reliance on third-party content, goods, or services.
  • Force Majeure: Art of Orient shall not be held liable for any delay or failure to perform our obligations under these Terms of Service if such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government regulations, natural disasters, strikes, labor disputes, supply chain disruptions, or any other unforeseeable circumstances. Our obligations under these Terms will be suspended for the duration of such events.

By using our website or purchasing our products, you agree to these Terms of Service. If you have any questions, please contact us at artoforient2020@gmail.com.