Questions and answers

How do I buy a piece?

Add the pieces you like to the cart and send the order form. Within 24 hours we contact you with the payment and delivery options for your country. Nothing is paid when you send the order.

Can I see more photos or a video first?

Yes, and we are glad to send them. Write to us on WhatsApp or Telegram and tell us which piece you are looking at. Many of our pieces exist only once, so please look closely before you buy.

Can I visit the shop?

Yes. Art of Orient is at Karasaray street 107/3, Barakhan Madrasah (Hazrati Imam complex), Tashkent. Open 09:00–20:00. You can also collect a piece you ordered there.

In which currency are the prices?

In Uzbek som (UZS). The prices in US dollars, euros and pounds are only approximate, at the rate of the Central Bank of Uzbekistan.

Do you ship abroad?

Yes, within Uzbekistan and abroad. Before you pay, we tell you the delivery company, the price and the expected time for your country. Packaging is free; the delivery is paid by the customer. When the parcel is sent, we give you its tracking number.

How are fragile pieces packed?

Every piece is packed by hand in our shop. Plates, bowls and other fragile pieces get extra protective wrapping. Before the parcel leaves, we send you photos and a video of your piece and of its packing on WhatsApp.

What if my parcel arrives damaged?

Write to us within 3 days of receiving it, with photos of the piece and of the packaging, and keep the packaging. We help you make a claim with the delivery company. The full terms are on the "Returns and exchanges" page.

Can I return a piece?

Yes. If a piece does not match its photos and description, write to us within 3 days: we exchange it or refund its price. If you changed your mind, write within 10 days; if the piece comes back unused and in its packaging, we refund its price, and the delivery both ways is paid by the buyer.

What about gold and silver pieces?

For a piece with gold or silver, its page shows how much metal was used, and the piece comes with a certificate for that weight.

Can your masters make a piece for me?

Yes. Send a request on the "Made to order" page: what you would like, the size and your budget. The price, the time and the deposit are agreed with you in writing before work starts.

How can I contact you?

WhatsApp or phone: +998 95 966 30 30. Telegram: @artoforient_official. Email: info@artoforient.com.